Freshdesk
by Freshworks💬 Customer SupportSolid helpdesk at a fraction of Zendesk's price — free for up to 10 agents, AI ticket automation included
A budget-friendly helpdesk that punches above its weight. The free tier supports up to 10 agents. AI features include ticket automation and a knowledge base builder. Pro plans start at $15/agent/month.
AI ticket automation, knowledge base, multi-channel support
Free tier From $15/moEnterpriseAPI: REST API
Last updated: March 20, 2026 · Pricing verified from official sources. Prices are subject to change by the provider.
Pricing
Free TierYes — up to 10 agents
Entry Plan$15/agent/mo Growth
Team Plan$49/agent/mo Pro
EnterpriseCustom pricing
API PricingREST API
Prices exclude applicable taxes (VAT/GST/sales tax varies by region).
Specifications
Context / InputKnowledge base
Max OutputTickets, chat
ModalitiesText, email, chat
Agent / AgenticAI ticket automation
SecuritySOC 2, GDPR
Self-hostedNo
AI Fit Score Benchmark Data
Performance indicators used in our Fit Score engine. Scores are normalised 0–100 based on industry benchmarks and testing.
70
Reasoning
70
Code Quality
85
Speed
80
Ecosystem
Best For
Budget helpdesk, small-mid teams
Recommended roles:salesfounderfreelancer
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Frequently Asked Questions
How much does Freshdesk cost?
Freshdesk offers a free tier. Paid plans start at $15/month. Team plans are $49/user/month. Enterprise pricing is available on request.
Is Freshdesk free?
Yes, Freshdesk offers a free tier with limited features. For full access, paid plans start at $15/month.
What is Freshdesk best for?
Freshdesk is best for Budget helpdesk, small-mid teams. Key features include: AI ticket automation, knowledge base, multi-channel support.
Is Freshdesk right for you?
Get a personalised AI Fit Score based on your role, budget, team size, and priorities.
Start the recommendation wizardStart wizard aitoolsmentor.com · Pricing verified March 20, 2026 · AI Tools Mentor Fit Score